Spending, saving, and debt averages are not at abnormal levels today but rather returning to long-term trends. It was the behavior of US consumers during the past two decades, our research shows, that was the aberration. The return to traditional spending patterns will cause companies to adjust to a fundamentally altered playing field...
This finding suggests that companies must develop a deep understanding of how such profound behavioral change will affect strategies fundamental to value creation: acquiring and keeping new clients, intensifying relationships with them, and improving service to consumers, for example.
It is easy to see how Web 2.0 consumer applications will become even more important under this scenario. But to make the picture even more complicated: some have asserted that we've seen consumer debt explode because family earning power has stagnated over the last 30 years. If that's the case, without an increase in take-home pay, those families will never return to pre-bubble levels of spending. In this case, is a robust recovery at all possible?
Hmmm. . .
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